Permit Center Supervisor
City of South Lake Tahoe
South Lake Tahoe, CA
|Job at a Glance|
|Job Category||Planning Management, Budgeting and Finance|
|Job Level||Mid I (1-4 years)|
The City of South Lake Tahoe is currently seeking applications to fill 1 Permit Center Supervisor position within the City of South Lake Tahoe Development Services Department.
In order to qualify, candidates must meet the minimum qualifications and pass a job skills test for clerical, customer service, and supervisory proficiency. A passing score is considered 70% or higher.
Testing dates are anticipated as follows:
Written Test (clerical, customer service, & supervisory proficiency) - Friday November 15, 2013
Oral Panel Interviews - Thursday December 5, 2013
Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job.
Under general supervision of assigned management staff, provides a wide variety of technical and para-professional support and customer service duties in support of the Development Services Department. The Permit Center Supervisor manages Center activities and plans, schedules and assigns work in an effective and efficient manner in order to meet Permit Center goals and requirements. The focus is on the direct supervision and coordination of a small work unit but also includes significant hands-on work activities.
The Permit Center Supervisor works with minimal supervision and is responsible for managing permit center activities and staff. Employees at this level receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies of the work unit. The employee oversees, manages and participates in the receipt, processing and issuance of building, land use and other construction permits; provides administrative support and office coordination for the department; prepares and maintains associated records and files; and is responsible for public information and customer services provided by the Development Services Department.
Examples of Duties:
The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.
1. Coordinates work for Permit Center Employees; prioritizes work for timeliness; monitors work for consistency and quality;
2. Efficiently processes permits, schedules inspections and insures all necessary approvals are obtained.
3. Reads and interprets complex codes, ordinances, building plans and specifications; performs elementary plan checking duties at the counter, reviewing for completeness and for conformance to appropriate policies and procedures as assigned.
4. Responds to inquiries and confers with builders, engineers, contractors, architects and the public concerning submittal requirements, codes and permit regulations at the counter and over the phone and maintains effective working relationships with the public.
5. Communicates to building industry representatives and the general public various City policy and code interpretations.
6. Collects and processes various fees; balances the cash drawer, as necessary.
7. Maintains a variety of statistical records; checks and tabulates statistical data; prepares simple statistical reports.
8. Ensures close coordination is maintained between various plan checking functions with all divisions of the Development Services Department while maintaining quality and ensuring adherence to policies and procedures;
9. Ensure regular maintenance and needed improvements are made to Permit Center customer handouts, application forms and web-based and online services in support of Permit Center and Department functions.
10. Sorts and files documents and records, maintaining alphabetical, index, and cross-reference files; maintains complex office records.
11. Processes permit paperwork and expedites plan review; recommends, establishes, improves, and coordinates plan checking and permit processing activities conducted by the Development Services Department.
12. Trains Permit Center staff; approves leave, administers discipline and evaluates performance of staff;
13. Operates standard office equipment including micro-computer equipment as assigned.
14. Performs related duties as required.
English usage, spelling, grammar, and punctuation.
Office methods and equipment including filing systems.
Organization, procedures and operating details of the assignment.
Building trade methods and terminology.
Construction practices, materials, terms and codes.
Inspection processes and procedures.
Best practices in customer service
Principles and techniques of supervision and training.
Review documents related to department operations.
Observe, identify and problem solve office operations and procedures.
Understand, interpret and explain department policies and procedures.
Interpret and implement City rules and procedures; laws pertaining to supervision.
Interpret codes, ordinances, etc. and provide accurate information to the public and building community.
Explain and problem-solve office issues for the public and staff.
Work with frequent interruptions and a high degree of public contact by phone or in person
Deal successfully with the public, in person and over the telephone.
Maintain tact and composure while interacting with coworkers and the public.
Track projects and adhere to deadlines.
Identify and interpret technical and numerical information.
Learn the organization, procedures and operating details of the Department.
Read, understand, interpret and explain rules and regulations.
Recommend, establish, improve, and coordinate plan checking and permit processing activities.
Maintain complex records and prepare reports and answer questions from records.
Maintain the Department webpages.
Perform clerical work including maintenance of appropriate records and preparation of general reports; verify and check files and data.
Perform mathematical calculations; quickly and accurately process permit fees.
Learn to operate a variety of automated office equipment including computer and related applicable software.
Type at a speed of 45 net words per minute.
Communicate clearly and concisely, both orally and in writing.
Establish and maintain effective working relationships with those contacted in the course of work.
Education and Experience
Bachelor's Degree from an accredited college or university, or equivalent, with major coursework in architecture, construction, public administration, engineering, or related field is required.
Three years progressively responsible experience in planning, construction design, and/or government agency permitting processes and,
A minimum of two years of professional clerical experience, and
A minimum of one year of supervisory experience is required.
Must pass a job skills test for clerical, customer service, and supervisory proficiency. A passing score is considered 70% or higher.
License or Certificate:
Possession of a valid California or Nevada driver’s license as required by the position.
Apply On-Line: http://apptrkr.com/402702