Measuring Planning Department Performance

This report looks at the leader's role in creating and delegating performance measures as both a tool for learning and for implementation outcomes, and the acceptance and application of performance management in local government in sample cities across North America. In local government, performance management is perceived as valuable and a worthy investment and recommended techniques include: less formal meetings to share methods of success, going behind the numbers to understand what indicators can tell about quality, understanding the changing emphasis on performance measures in planning budgeting, and the correct reporting of data.