Measuring Planning Department Performance

This article analyzes monitoring and evaluation as a crucial component of a planner's process, and the steps needed for consideration in order to tell the full story of a community from the data. Qualitative and quantitative data are useful but must be administered properly to justify resource commitments. It requires context, clear links between goals and outcomes, understanding of which plans are more amenable to application of the practice, carefully chosen indicators, and marketing to build perceived value.

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