Measuring Planning Department Performance

This web page breaks down the stages of performance measurement operations in local governments for SMART goals. It underlines the importance of crafting a performance indicator from understanding the inputs, outputs, and outcomes, as well as efficiency and service quality indicators for benchmarking. SMART goals should be specific, measurable, achievable, relevant, and time-bound. The data can be collected with formal data collection systems, case management systems, spreadsheets, surveys, or interviews.