JOB DESCRIPTION

EDUCATION and/or EXPERIENCE: Bachelor's degree in urban planning, Engineering, Statistics, Geography, Decision Science, Business Administration or a related field is required. Two years of progressively responsible experience performing a wide range of transportation planning projects is required. Experience using the Microsoft Office suite, including Word, Excel and PowerPoint, for the development of service plans and service evaluation is required. Demonstrated ability to express oneself through written and oral communication and to conduct research and present findings in a comprehensive and clear format, problem solving skills, and computer literacy are required. Experience with Esri GIS platforms for map creation is also required. In lieu of degree, year-for-year experience may be substituted.

SUMMARY: Supports and contributes to the development of service plans, designs, and policies. Monitors and assesses performance of fixed-route bus service. Coordinates with Scheduling and various units to maintain and improve the integrity of bus service and schedules. Analyzes requested and suggested potential service changes, including the use of new transit technologies. Is involved in planning short term and long-term business objectives and initiatives.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Monitors and assesses performance of fixed-route bus service. Develops and delivers reports and presentations to supervisors and management. Serves as a technical resource within and outside the department. Investigates, responds to, and resolves customer comments, complaints, and issues. Completes technical tasks associated with implementing service changes. Represents Service Planning group at meetings within MARTA. Represents MARTA at stakeholder or community meetings and public hearings. Performs other related duties as assigned.

Salary Range: $47,518 - $71,276

Visit www.itsmarta.com under careers select Service Planner II, create a profile and apply. Deadline is July 6th, 2026.

BENEFITS

Medical, Dental & Vision Insurance

Paid Life Insurance + Accidental D&D Insurance

457 Retirement Plan

Employee Assistance & Wellness Programs

Unlimited Breeze Card

Plus More!