Measuring Planning Department Performance

This report, prepared by the Government Finance Officers Association for the City of Calgary, explores the value that 10 selected case-study local governments in the U.S. and Canada derive from performance measurement and identifies keys to success in using this approach. It examines the development of performance measurement systems, staffing and training for a performance measurement system, analytical approaches used in performance measurement, using performance measurement for decision making, validating measures, elected officials’ perspectives, and challenges and defects with performance measurement.