Local Planning Agency Management (PAS 582)

By Wayne Feiden, FAICP

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Planning agency managers have a lot of roles to juggle. Keeping their team on track is only the start. They have to serve the public, work with other departments, stay abreast of local events, keep up with national trends, and occasionally play politics. Drop one ball, and the rest can come down hard and fast.

But help is at hand. This report from APA’s Planning Advisory Service gives managers the essential tools and insights they need to make their offices efficient and effective.

The chapters cover today’s vital topics in planning management. What is the best way to organize an office? How should planning staff engage the public? How can the permit counter provide great customer service? What data will help drive the desired results? How do emerging technologies change the game? And what’s the secret of leadership that inspires and empowers?

Local Planning Agency Management is an essential resource for planners who want answers, assurance, and advice from those who have stood in their shoes — and stood up to the challenge.

Excerpt

Executive Summary

About the Author

Wayne Feiden, FAICP, is director of planning and sustainability for the City of Northampton, Massachusetts, and lecturer of practice at the University of Massachusetts. His work in Northampton helped the city earn numerous accolades, including the first 5-STAR Community sustainability rating, the highest Massachusetts Commonwealth Capital Scorecard rating for smart growth efforts, a bronze Bicycle Friendly Community rating, a bronze Walk Friendly Community rating, and an American Planning Association Great Streets award. He served as a German Marshall Fund Urban and Regional Policy Fellow in Northern Ireland, England, and Denmark; a Fulbright Specialist in New Zealand and South Africa; and an Eisenhower Fellow in Hungary. He is also author of several PAS Reports on topics including performance guarantees, decentralized wastewater treatment, and the assessing of sustainability. He is also an Honorary Member of the Western Massachusetts American Institute of Architects, and he was inducted into the American Institute of Certified Planners College of Fellows in 2008.


Product Details

Page Count
120
Date Published
April 1, 2016
ISBN
978-1-61190-164
Format
Adobe PDF

Table of Contents

Executive Summary

CHAPTER 1 INTRODUCTION

CHAPTER 2 MANAGEMENT 101 AND BEYOND

                Hiring Smart

                Planning Agency Management Reviews and Accreditation

                Customer Service

                Office Space

                Consultants

                Planning Management Overview

CHAPTER 3 PLANNING OFFICE ORGANIZATION

                Organizational Models

                Sustainability and the Planning Office

CHAPTER 4 THE PERMIT PROCESS AND THE PERMIT COUNTER

                Checklists

                Evaluation of Applications

                Staff Reports

                Development Agreements

                Alternative Dispute Resolution

                Performance Guarantees

                Permits and the Planning Office

CHAPTER 5 PLANNING IN A POLITICAL AND PROFESSIONAL ENVIRONMENT

   Planners and Their Skill Sets: What Makes a Good Local Government Planner?

                Risk-Management Perspective

                The Negotiation of Politics and Risk

CHAPTER 6 COMMUNITY ENGAGEMENT

CHAPTER 7 METRICS AND DATA

CHAPTER 8 INFORMATION TECHNOLOGY

                Strategic Planning For Online Services

                Online Permit Tracking

                Content Management

                Databases

                Geographic Information Systems

                Smartphone and Wearable Technology Applications

                Social Media

                Printing

                Technology Looking Forward

CHAPTER 9 PLANNING LEADERSHIP

                Lessons in Planning Leadership

                Leadership Ahead

APPENDIX A: SAMPLE ORGANIZATIONAL CHARTS

APPENDIX B: PLANNING DEPARTMENT VISION AND MISSION STATEMENTS

References

Acknowledgments